Terms and Conditions
After diagnosis and the completion of technical support services, all service fees are due. When a customer chooses to hire Bright Tech Support to fix any equipment, local taxes, such as sales tax, may be assessed in addition to the service plan fees. The device being serviced will not be moved or transported from the customer's location for the duration of any service plan. When a service plan is terminated, Bright Tech Support will not be subject to any obligations or liabilities resulting from this agreement, and the customer will not be entitled to any reimbursement or compensation.
Complete and unrestricted access to the computer or other device in order to perform services on it. a functional broadband internet connection.
Terms of Payment
Before the professionals begin working on the machine, all payments will be collected when the diagnosis and the service is finished.
Once agreed upon, all payments are non-refundable, and charges cannot be undone after 30 days. Bright Tech Support is not liable for any refunds under any circumstances, whether they result from dial-up, satellite phone connections, or bad internet connectivity that prevents Bright Tech Support from providing the service.
The prices listed in any quote, estimate, or order acceptance for goods or services are those that were in effect at the time the customer made their request. Bright Tech Support reserves the right to change any rates or pricing, as well as to apply any taxes or levies related to the products or services, at any time by notifying the client or publicizing the changes on our website. Customers can call us during business hours or send us an email at any time to inquire about our prices or any changes.
The customer can attest that any quotes or estimates given by our telephone operators or technicians before the provision of goods or services are merely estimates and may differ from the actual cost that you must pay. Before, during, and after servicing, the customer bears the risk of the machine being fixed being damaged or lost.
After the computer has been fixed and maintained, Bright Tech Support is not liable for any problems that may arise after the contract expires.
Warranty & Guarantee of Services
We will delegate the benefit of any guaranty or warranty covering any flaws in services rendered by us under an agreement with the supplier or provider of the relevant goods, to the extent that it is permitted to do so. If we offer any services, they will be performed by appropriately qualified and trained individuals with a reasonable level of care and ability.
We might provide you our advice on software installation and upkeep as part of any services. You hereby guaranty that you are in compliance with all applicable laws and that you are not in violation of any applicable licenses, and you acknowledge that you are responsible for obtaining all appropriate third-party licenses for software or other intellectual property or products.
We promise to provide a suitably qualified "Certified Technician" to handle client concerns that we agree to troubleshoot. Bright Tech Support service technicians are trained to assist. However, we cannot guaranty that we will be able to resolve every issue because some issues will unavoidably require the customer to take the necessary steps or follow our recommendations. The customer is still responsible for paying the entire cost of the goods and/or services we deliver, even if they refuse to take the necessary action or if other unanticipated problems occur. When Bright Tech Support service personnel assist customers, there is no assurance that the problem won't recur or that it won't recur with the same symptoms. Under no circumstances will we be liable for the customer's personal or business losses, including but not limited to lost data, lost profits or business interruption, or information loss. The customer is solely responsible for following or acting upon any advice or suggestions provided by us or our staff regarding the use, use, or preference of the products and services that are not verified in writing by us. The client acknowledges that, unless the failure is directly related to our services, Bright Tech Support will not be liable for the cost of any hardware repairs or other damages that result from the customer's goods failing.